Support & FAQ
Quick answers below. Can't find what you need? Use the form to reach us.
How do I add Drape to my Shopify store?+
Install directly from the Shopify App Store — one click, no code changes needed. The Try On button is added to your theme automatically via a Theme App Extension.
How do I add Drape to WooCommerce or Dukaan?+
Sign up for a free account, get your API key from the dashboard, then paste one script tag before </body> on your product page template. Drape auto-detects the product image from the page's og:image meta tag.
How many free try-ons do I get?+
10 free try-ons are included with every new account. No credit card required, no expiry date.
Does Drape store shopper photos?+
No. Shopper photos are processed to generate the try-on and deleted within 1 hour. No personal shopper data is retained or sold.
How long does a virtual try-on take?+
Approximately 15 seconds. The shopper sees a progress indicator while the AI generates the photorealistic result.
Does the shopper need to install an app?+
No. The try-on happens directly in the browser. Shoppers upload a photo and get a result without downloading or installing anything.
Can I use Drape on Dukaan, Webflow, or a custom store?+
Yes. Drape works on any platform where you can paste a script tag — including WooCommerce, Dukaan, Webflow, Squarespace, Wix, BigCommerce, and custom-built stores.
How do I request data deletion?+
Use the contact form on this page and mention your data deletion request. We process all deletion requests within 30 days in compliance with GDPR and applicable data protection laws.
Contact us
We reply within 1–2 business days.